1. How do I place an order?
You can place an order by browsing our products, adding items to your cart, and completing the checkout process with your preferred payment method.
2. What payment methods do you accept?
We accept major debit and credit cards as well as secure online payment gateways available at checkout.
3. How long does it take to process my order?
At present, orders are currently being processed as made to order (MTO) however we strive to build surplus stock to assist in quick delivery and shorter lead times.
4. How long does delivery take?
Delivery typically takes between 10–14 business days depending on your location.
5. Do you deliver nationwide?
Yes, we deliver to most areas nationwide. Delivery availability may vary depending on the courier service.
6. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.
7. Can I change or cancel my order after placing it?
Orders can only be changed or cancelled if they have not yet been produced and/or shipped. Please contact our support team as soon as possible.
8. What is your return and refund policy?
If you are not satisfied with your purchase, you may return the item within the allowed return period provided it is unused and in its original packaging.
9. What should I do if I receive a damaged or incorrect item?
Please contact our support team within 48 hours of receiving the item and provide photos of the issue so we can assist with a replacement or refund.
10. Do your products come with a warranty?
Some products include a manufacturer’s warranty.
11. Are my payment details secure?
Yes. Our website uses secure encryption and trusted payment gateways to protect your personal and payment information.
12. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your purchases more easily.
13. Do you offer discounts or promotions?
Yes. We occasionally run promotions and special offers. Subscribe to our newsletter or follow our social media channels to stay updated.
14. What happens if my order is delayed?
If there are any delays with your order, our support team will notify you and provide updates on the delivery status.
15. How can I contact customer support?
You can reach our customer support team through our contact page, email, or via WhatsApp for assistance with orders, returns, or general enquiries.
16. How long can the stove run without stopping?
The OB Stove can run for many hours as long as the oil tank has oil and the Blower fan has power, it will run for hours.Â
17. Can I use any oil?
Most oils work. All new and used vehicle oils can be used. Most cooking oils can be used. Oils such as fragrant oils or body oils is not ideal and should not be used.
18. Can I buy the stove along and use my own Blower Fan?
Yes, on the website you will see the OB Stove ONLY for sale. You can purchase this and use your own blower as long as the blower fan is within the specs required.
19. Can I become a distributer?
Yes, you can become a distributor. Simply send our team an email on Sales@obstove.com and one of our team will get in touch with you.
20. Can I buy Bulk?
Yes you can. Simply send our team an email on Sales@obstove.com and one of our team will get in touch with you. Clearly state you are interested in Bulk Purchase.Â
21. Do you do custom builds of the OB Stove?
Custom stove build can be done. Send an email to Sales@obstove.com and clearly state you would like a customer build. One of our craftsman will get in touch to see how we can accommodate your request.
