Effective From Date: 01 October 2025
Company Name: OB Stove Pty Ltd
Website: www.obstove.com / www.obstove.co.za
1. Who We Are
OB Stove Pty Ltd is a metal stove fabrication company based in South Africa. We specialize in the design, manufacturing, and sales of custom metal stoves and related products.
Our website address is: www.obstove.com or www.obstove.co.za
We are Based in: Durban, KwaZulu Natal, South Africa, 4126
Contact Email: wecare@obstove.com
Contact Number (WhatsApp Only): +27 (0) 66 416 4892
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa (https://popia.co.za/
2. Information We Collect
We may collect and process the following personal information:
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Full name
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Contact details (email, phone number)
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Physical address
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Billing and payment information
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Company details (if applicable)
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Project specifications or enquiry details
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IP address and browser information
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Any information you provide through contact forms, comments, or orders
We only collect information that is necessary for business, legal, and operational purposes.
3. Comments
When visitors leave comments on our website, we collect:
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The data shown in the comment form
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The visitor’s IP address
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Browser user agent string
This information helps us detect spam and maintain website security.
Comments may be checked through automated spam detection services.
4. Media
If you upload images (for example, project specifications or installation references), you should avoid uploading images that include embedded location data (EXIF GPS).
Visitors to the website can download and extract any location data from images displayed publicly on the website.
5. Cookies
Our website uses cookies to enhance user experience and improve functionality.
Cookies may:
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Remember your login details
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Save your website preferences
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Track website usage for analytics
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Help improve site performance
You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
6. Embedded Content from Other Websites
Articles or pages on this site may include embedded content (e.g., YouTube videos, Google Maps, payment gateways, social media links, Blogs).
Embedded content behaves in the exact same way as if the visitor has visited the other website directly.
These websites may:
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Collect data about you
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Use cookies
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Embed additional third-party tracking
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Monitor your interaction with that content
We are not responsible for the privacy practices of external websites.
7. Who We Share Your Data With
We do not sell your personal information.
We may share your data with trusted third parties strictly for business purposes, including:
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Payment processors
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Delivery and logistics partners
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Website hosting providers
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IT service providers
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Legal and regulatory authorities (if required by law)
All third parties are required to maintain the confidentiality and security of your data.
8. Payment Safety
All online payments are processed through secure, encrypted payment gateways.
We do not store:
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Full credit card numbers
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CVV numbers
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Online banking passwords
Payments are processed using SSL (Secure Socket Layer) encryption technology to protect your financial information.
9. How Long We Retain Your Data
We retain personal data:
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For as long as necessary to complete your project
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For warranty and service record purposes
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For accounting and tax compliance (as required by South African law)
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For legal obligations and dispute resolution
Customer records may be kept for up to 5–7 years in compliance with financial regulations.
Comments and website interaction data may be retained indefinitely unless deletion is requested.
10. What Rights You Have Over Your Data
Under POPIA, you have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your data (where legally permissible)
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Object to the processing of your data
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Withdraw consent at any time
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Lodge a complaint with the Information Regulator of South Africa
To exercise your rights, please contact us at: wecare@obstove.com
11. Where Your Data Is Sent
Your data may be stored on secure servers located in South Africa or internationally through reputable hosting providers.
If data is transferred outside South Africa, we ensure that appropriate data protection safeguards are in place in accordance with POPIA requirements.
12. POPIA Compliance
We process personal information in accordance with the Protection of Personal Information Act (POPIA).
We commit to:
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Lawful and transparent data processing
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Minimal data collection
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Secure storage of information
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Protecting against unauthorized access, loss, or damage
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Prompt notification in the event of a data breach
13. Use of Our Website
By using our website, you agree to:
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Provide accurate information
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Not misuse contact forms or comment sections
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Not attempt to gain unauthorized access to systems
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Not upload malicious software or harmful content
We reserve the right to restrict access to users who violate these terms.
14. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
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Secure hosting environments
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Firewall protection
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Access controls
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Encrypted communication (HTTPS/SSL)
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Regular security updates
While we take all reasonable steps to protect your information, no online system can be guaranteed 100% secure.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
16. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact:
OB Stove Pty Ltd
Email: wecare@obstove.com
WhatsApp: +27 (0) 66 416 4892
